Returns & Exchanges

At Old Soul Artisan, we take pride in our handcrafted home goods and want you to be completely satisfied with your purchase. If your item arrives damaged or doesn't meet your expectations, we offer a 30-day return window for most unused products.

Return Process

• 1.
  Initiate Your Return

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack with Care

  Carefully repackage your items in their original packaging, ensuring candles and fragile vessels are securely padded to prevent breakage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.